Qualifications Summary

Over 12 years experience in software development, with key competencies in:

• User Research
• Requirements Analysis/Use Case Modeling
• Information Architecture
• Interaction Design
• Heuristic Evaluation
• Usability Testing

Professional background includes:

• Broad experience as a team leader and team member in making systems more usable and useful.
• Creative problem-solving combining practical experience, a strong theoretical background, and team facilitation skills.

Employment History

December, 2000- present
Blink Interactive Architects
Senior Interactive Architect

Provide leadership on client projects, applying user-centered methodologies to a wide range of project and system types. Tailor approach and deliverables to best meet client’s objectives and budget. Work closely with development team members in all phases of a project. Recent projects>

1999- 2000
Immersant (now Bowne Global Solutions)
Interactive Architect

Working for a full-service e-commerce integrator, drove all aspects of user experience design for client projects. Clients included Par3 Communications, Rainier Pacific Bank, and Washington Mutual, Inc.

1994-1997
Cellular Technical Services
Vice-President, Operations

Oversaw 65-person department that included Technical Support, Quality Assurance, Systems Installations, Management Information Systems (MIS), and Documentation and Training.

1991-1994
Cellular Technical Services
Director, Support Services

Lead creation of a seven-day-a-week, 24-hour-a-day Technical Support department. Oversaw Documentation and Training.

1988-1991
Cellular Technical Services
Manager, Training & Documentation

Managed technical writing efforts and customer training programs.

1983-1988
Chef and Freelance Food Writer

1980-1983
Historical Research Associates
Field and Research Archaeologist

Education

M.S., Technical Communication
University of Washington, 2002

A.A.A., Multimedia/Web Design
Art Institute of Seattle, 1999

Executive MBA
University of Washington, 1997

B.A, Anthropology
Colorado State University, 1980

In 1997 I left a senior management position to refocused my career on interactive design. My business background, however, hardly goes unused. Particularly on the Web, systems must serve the needs of users while supporting a company's business objectives.

Having a first-hand appreciation of the business side of developing systems helps me make a more meaningful contribution to the overall success of a project.