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Recent projects as a Senior
Interactive Architect with Blink Interactive
Architects:
Redesign
/ Technical Publications Web Site
Problem:
Software developers were frustrated by their
inability to find information they needed
to solve technical problems.
Research Methods:
Content Inventory, Card-Sorting Exercise
Design Methods:
HTML Prototyping, Prototype Testing (Think-Aloud
Protocol)
Results:
Created a revised categorization scheme that
both reflected user goals and content requirements.
Developed user experience guidelines that
defined a consistent navigation and page layouts
for online documentation.
Redesign
/ In-flight E-mail System
Problem:
In system trials, users were not able to perform
basic e-mail tasks without assistance.
Research Method:
Usability Testing (Think-Aloud Protocol) of
existing system.
Design Methods:
Use Case Modeling, Paper Prototyping, Prototype
Testing
Results:
Task success rate for sending e-mail went
from near 0% to 100%
Usability
Study / Seattle University Web Site
Problem:
Seattle University wanted to redesign information
for prospective students, but did not know
how best to direct its efforts.
Research Method:
Usability Testing (Think-Aloud Protocol) of
existing Web site.
Results:
Findings and recommendations were the basis
of a major site redesign initiative.
Redesign
/
RealNetworks Web Site
Problem:
Site had grown organically, without a systematic
navigation system or consistent page layouts.
Design Methods:
Paper Prototyping, Prototype Testing
Results:
Developed a complete restructuring of realnetworks.com's
content organization and navigation system.
Read
the case study at Blink Interactive Architects.
Usability
Study & Online Help System
/ Web-Based
Software Application
Problem:
Online quoting system for insurance brokers
was well into development, but the design
had not been tested or reviewed by the intended
users.
Research Method:
Usability Testing of system prototype.
Results:
Testing revealed a number of design problems
that were corrected before the system was
deployed. Read
the case study at Blink Interactive Architects.
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